The World Bank supports public administration and civil service reform in Eastern Europe and Central Asia, through policy dialogue and financing for investment, technical assistance and development policy operations, but also with analytical notes, reports and studies. These efforts are focused primarily on (i) establishing merit-oriented, depoliticized public services; (ii) restructuring government bodies to meet new demands of the region's market economies; and (iii) strengthening central policy-making and implementation mechanisms. More recently, the World Bank is working to extend administrative reforms to regional, municipal and local levels of government. Specifically, the World Bank has supported - Improving human resource management in the public service, through the reform of civil service employment rules and regulations, in particular the establishment of competitive and merit-based recruitment and appointment systems, adoption of codes of ethics/conduct, rationalization of employment numbers and wage policies, and the introduction of personnel management information systems.
- Reorganization of government structures and bodies, by providing technical assistance to conduct organizational reviews and support reform bodies. In addition, the World Bank is engaged on many fronts with decentralization program both for individual sectors activites as well as the broad intergovernmental fiscal relations.
- Strengthening of policy making bodies, for example through the establishment of policy analysis unit and research programs to support decision-making.
- Building consensus for reform. In Albania, Bulgaria, Macedonia, and Moldova, the World Bank has undertaken surveys of public officials in order to establish baseline measurements of the performance of the public administration and its constituent parts. These governments have committed to resurvey after two to three years so as to monitor systematically medium-term improvements in the functioning of the public administration. In addition, the World Bank has helped the Government of Albania undertake a survey of salaries in the public sector, the private sector and within the local offices of the donor community. This survey has provided important information for designing salary reform measures in Albania.
- Providing the analytical basis for specific reforms. In Russia, the World Bank provides demand-driven "just in time" technical and advisory services, including the development of a pay and employment model, an analysis of scenarios for pay reform and workforce rightsizing, and an assessment of the applicability to Russia of OECD reform approaches over the last ten to fifteen years.
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