To report allegations of Bank staff misconduct or allegations of fraud or corruption within the World Bank Group or in Bank Group-financed operations, you should contact the Department of Institutional Integrity (INT). You can contact the INT in a number of different ways:
By telephone (to the World Bank): 202-458-7677
By fax: 202-522-7140
By e-mail: investigations_hotline@worldbank.org
By using the on-line complaint form: www.worldbank.org/integrity
By contacting an external hotline service (24 hours/day):
to reverse the charges (collect calls): 704-556-7046
By mail: World Bank Alertline, PMB 3767, 13950 Ballantyne Corporate Place, Charlotte, North Carolina 28277, USA
By Fax (to the World Bank Alertline): 704-556-0732
Anonymous calls are accepted - further details on anonymity are contained on the INT’s website. When calling or sending in a complaint (anonymous or otherwise), please be as specific as possible. Your complaint should include:
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Specifically what wrongdoing you are reporting
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Specific dates and time
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Specific location where wrongdoing occurred
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How the individual or firm completed the alleged wrongdoing
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Why the individual or firm perpetrated the offense
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Why you believe the alleged activity was misconduct
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What physical evidence or documentation exists to corroborate your allegations
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Other witnesses to the alleged wrongdoing
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How you can be reached for further information.
What Constitutes Fraud and Corruption?
The INT investigates allegations of fraud and corruption within the World Bank Group or involving World Bank-financed contracts. The violations listed below should be reported to the Department of Institutional Integrity:
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Contract irregularities and violations of the Bank's procurement guidelines
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Bid rigging
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Collusion by bidders
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Fraudulent bids
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Fraud in contract performance
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Fraudulent contract
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Fraud in an audit inquiry
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Product substitution
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Defective pricing or parts
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Cost / labor mischarging
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Bribery and acceptance of gratuities
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Solicitation and/or receipt of kickbacks
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Misuse of Bank funds or positions
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Travel fraud
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Theft and embezzlement
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Reprisals
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Gross waste of Bank funds
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