To report allegations of Bank staff misconduct or allegations of fraud or corruption within the World Bank Group or in Bank Group-financed operations, you should contact the Department of Institutional Integrity (INT). You can contact the INT in a number of different ways:
By telephone (to the World Bank): 202-458-7677
By fax: 202-522-7140
By e-mail: investigations_hotline@worldbank.org
By using the on-line complaint form: http://www.worldbank.org/integrity
By contacting an external hotline service (24 hours/day):
to reverse the charges (collect calls): 704-556-7046
By mail: World Bank Alertline, PMB 3767, 13950 Ballantyne Corporate Place, Charlotte, North Carolina 28277, USA
By Fax (to the World Bank Alertline): 704-556-0732
Anonymous calls are accepted - further details on anonymity are contained on the INT's website. When calling or sending in a complaint (anonymous or otherwise), please be as specific as possible. Your complaint should include: - Specifically what wrongdoing you are reporting
- Specific dates and time
- Specific location where wrongdoing occurred
- How the individual or firm completed the alleged wrongdoing
- Why the individual or firm perpetrated the offense
- Why you believe the alleged activity was misconduct
- What physical evidence or documentation exists to corroborate your allegations
- Other witnesses to the alleged wrongdoing
- How you can be reached for further information.
What Constitutes Fraud and Corruption?
The INT investigates allegations of fraud and corruption within the World Bank Group or involving World Bank-financed contracts. The violations listed below should be reported to the Department of Institutional Integrity: - Contract irregularities and violations of the Bank's procurement guidelines
- Bid rigging
- Collusion by bidders
- Fraudulent bids
- Fraud in contract performance
- Fraudulent contract
- Fraud in an audit inquiry
- Product substitution
- Defective pricing or parts
- Cost / labor mischarging
- Bribery and acceptance of gratuities
- Solicitation and/or receipt of kickbacks
- Misuse of Bank funds or positions
- Travel fraud
- Theft and embezzlement
- Reprisals
- Gross waste of Bank funds
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