Russian Federation
DFID Trust Fund (TF090575) Russian Federation: Support for Public Administration Reform and Governance
Survey: Assessing Access, Satisfaction and Quality of Services Provided by Multifunctional Centers of Public and Municipal Services in selected regions of the Southern and Central Federal Districts and Understanding Constraints to Better Performance (ref. PAR/01/09)
CONSULTING SERVICES
Expressions of Interest
The World Bank intends to finance the assignment/services described below as part of a project aimed at improving public sector efficiency in the Russian Federation.
The services include conducting a service delivery survey in 6 regions of the Southern and Central Federal Districts so as to obtain data on accessibility and quality of public services by Multifunctional Centers of Public and Municipal Services (MfSC). The survey is designed to generate representative feedback from citizens on the access to and quality of services provided by MfSCs in selected regions through a mechanism of “controlled purchases” (kontrolnye zakupki). An additional public official survey will gauge the views of MfCS employees on the processes and bottlenecks to better implementation. The surveys should be based on pre-determined questionnaires and jointly determined sample selection. It is expected that the survey would be conducted in September – December 2009.
The World Bank now invites eligible consultants to indicate their interest in providing the services. Interested consultants must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc.). Consultants may associate to enhance their qualifications.
Consultants will be selected in accordance with the procedures set out in the World Bank's Guidelines: Selection and Employment of Consultants by World Bank Borrowers May 2004 (Revised October 2006).
Interested consultants may obtain further information and the Terms of Reference at the address below from 09.00 to 17.00.
Expressions of interest must be delivered to the address below by September 11, 2009
World Bank Moscow Office
Ms. Evgenia Zinina
36/1 Bolshaya Molchanovka st., 121069 Moscow
Tel: 7-495-745 7000
Fax: 7-495-745 7002
E-mail: ezinina@worldbank.org |
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