Conflict Resolution System (CRS)

Internal Justice Day is Coming!!!
November 16, 2009
Click here for details!!!

The CRS offers World Bank Group staff support ranging from informal counseling to formal review of concerns to preserve fairness in the workplace and maintain a positive working environment for everyone. CRS services are available to staff in addressing their workplace concerns.

	Respectful Workplace Advisors RWAs are a network of volunteer peers in Bank Group work units in Washington and country offices who serve as an informal avenue of assistance to staff facing harassment, disrespectful behaviors or other sources of stress at work.
	Ombuds Services We help staff find ways to address concerns they are reluctant or uncertain how to raise through regular channels. The office is a totally confidential resource for staff who are not sure about what to do or where to start.
	Mediation Services Our mediators facilitate dialog between those with a problem or conflict. This is a voluntary process in which the parties involved control the outcome and there is total confidentiality.
	ALL NEW PEER REVIEW SERVICES! Peer Review Services provides an option to staff members to have concerns reviewed by a panel made up of volunteer staff members reflecting their peers. Where appropriate, the panel makes a recommendation for corrective measures and other relief to resolve the matter. The recommendation is submitted to the staff member's Vice President, who takes a decision in consultation with the Vice President, Human Resources.

Permanent URL for this page: http://go.worldbank.org/GA9N4HD110

	Other Internal Justice Services
Administrative Tribunal

Integrity Vice Presidency

Ethics and Business Conduct

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Conflict Resolution System (CRS)