The Respectful Workplace Advisors (RWA) Program consists of volunteer peers in Bank Group work units in Washington and in country Offices. RWAs serve as an informal avenue of assistance to staff facing harassment, disrespectful behaviors, or other sources of stress at work. RWAs do not become directly involved in resolving the issues brought to them by colleagues. The RWA Program is overseen by the Ombuds Services office.
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Ombuds Services is a confidential, impartial and informal service independent from the World Bank Group's formal management channels that facilitates the resolution of workplace issues. An Ombudsman helps staff analyze problems and assists in identifying options and can, only if requested by the visitor, become involved in trying to resolve issues. Ombuds Services also provides information to staff members on the Bank Group's policies and procedures. Additionally, Ombuds Services alerts management to systemic trends and issues and makes recommendations for change.
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The Office of Mediation provides World Bank Group staff with processes for resolving workplace disputes, including mediation and group facilitation. In mediation, an impartial mediator helps parties better understand their issues, concerns, needs and interests. The mediator also helps parties make decisions on how to resolve their matter. The mediation process is informal and confidential. When issues are settled through mediation, a memorandum of understanding sets out the specific agreements reached by the parties, and the parties’ agreement is final and binding.
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The peer review process is an independent review of managerial decisions, actions, or inactions affecting a Bank Group staff member by a panel of impartial volunteer staff members. The Peer Review panel considers whether the Bank Group’s actions are consistent with the staff member’s contract of employment and/or terms of appointment, including the pertinent Bank Group rules and policies. The Peer Review panel may recommend that the Bank Group award relief to the staff member and/or take other corrective measures.
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