The Office of Mediation Services (MEF) is part of the Bank’s Internal Justice System (Conflict Resolution System, CRS), a group of independent offices that report directly to the President’s office and offer impartial conflict resolution services to WBG staff.

We offer conflict resolution services that are safe, independent, impartial and informal and promote open and respectful communication, including:

Mediation 
Mediation is an informal, confidential process in which an impartial third party helps two or more participants better understand their issues, interests and needs and empower them to bridge their differences through a voluntary agreement. For more information visit our Mediation page.

Group Facilitation 
Group Facilitation is an informal, confidential process in which an impartial third party helps groups improve the quality of their communication, problem-solving and decision-making processes. For more information visit our Group Facilitation page 

Presentations and Trainings 
MEF provides presentations and outreach for your teams as well as skill building activities in conflict competencies, facilitation skills and conflict and culture. For more information visit our Training page.

Our mission is to help people increase their understanding of work-related conflicts and search for solutions that bridge their differences and meet their needs.