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World Development Report 2004: Making Services Work For Poor People

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World Development Report 2004

The World Development Report 2004 was launched in September 2003. The Report investigates how countries can accelerate progress towards the Millennium Development Goals (MDGs) by making services work for poor people. Transcript and video of the launch.

"To accelerate progress in human development, economic growth is of course necessary, but it is not enough. Mobilizing to reach the 2015 development goals will require both a substantial increase in external resources and more effective use of all resources, internal and external. The report offers a practical framework for using resources more effectively."

 Nicholas Stern, World Bank Chief Economist and Senior Vice-President for Development Economics

Success in reaching the MDGs will depend not just on faster economic growth and the flow of sources, but on the ability to translate those resources into basic services, especially in health, education, water, and sanitation. Too often, the delivery of services falls far short of what could be achieved, especially for the poor.
The reasons include: weak incentives for performance, corruption, imperfect monitoring (if at all), and administrative logjams. Some countries have tried to address the problem, especially by involving poor people in service delivery. When this has happened, the results have been impressive. Giving parents voice over their children's education, patients a say over hospital management, making agency budgets transparent--all contribute to improving outcomes in human development.

Celebrating the successful innovations while taking a hard look at some of the failures, and learning from both, the Report attempts to guide policymakers, donors, and citizens on improving the delivery of basic services. In this way we can also deepen our understanding of empowering and investing in poor people.

This website offers the overview and full text of the report and extensive related information.

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