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ICT Senior Manager




Background/General Description


Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID).  The World Bank Group is one of the world’s largest sources of funding and knowledge for developing countries.  It uses financial resources and extensive experience to help poor nations reduce poverty, increase economic growth, and improve the quality of life.  The World Bank Group’s work focuses on achievement of the eight Millennium Development Goals (MDGs).  The goals call for eliminating poverty and achieving inclusive and sustainable globalization.  The MDGs lay out a blueprint for the World Bank Group, setting its priorities and measuring its results.  The World Bank is the world’s largest funder of education; the world’s largest external funder of the fight against HIV/AIDS; a leader in the fight against corruption worldwide; a strong supporter of debt relief; and the largest international financier of biodiversity, water supply, and sanitation projects.



The World Bank Group (WBG) is committed to promoting poverty reduction and inclusive and sustainable development in developing countries. Recognizing the inter-linkages between economic, social and environmental sustainability, the WBG takes an integrated approach to achieving these goals under the leadership of the Sustainable Development Network (SDN). The Information and Communications Technologies (ICT) unit is part of the Transport, Water and ICT Unit of the Sustainable Development Network.


The ICT Sector unit provides Bank-wide leadership for the ICT agenda. The unit serves as anchor for the ICT sector and as regional ICT sector unit for each of the six World Bank Regions. It leads on research, policy, investments and other programs related to ICTs in developing countries. The ICT Sector Unit provides governments with the expertise and capital needed to develop sound policies and regulations, institutions and investment programs. It does so by managing its own portfolio of ICT projects, and by providing expert support to other sectors for mainstreaming ICTs across sectors. The ICT Sector Unit also helps to coordinate the World Bank's relations and partnerships with other donors, international organizations and non-government organizations in the area of ICT for development. This includes close working relationships with a number of global and regional organizations, private sector, academia and think tanks. The ICT unit's work program includes the following areas:

·           Connectivity Infrastructure: Support to sector reforms in areas of policy, regulation and institutions, and catalytic financing of connectivity infrastructure usually in the form of Public-Private Partnerships (PPPs).

·           ICT-enabled Transformation: Supporting other sector Units of the World Bank to assist their clients in the integration of ICT into sector programs and in using ICT for open and accountable development and for greater development results. This agenda also includes helping client countries put in place cross-sector foundations (policy, institutions, and infrastructure) for e-government and for the use of ICT in service delivery across sectors.

·           ICT Innovation: Policy advice, program design and financing of programs aimed at developing IT industries (IT parks, skills development programs, enabling environment, etc.) and at promoting ICT-based innovation and competitiveness across the economy.


The Senior Manager will report to the Director for Transport, Water and ICT, will be a member of TWI’s  Unit Management Team (DMT) and will lead the TWICT with the support of the Sector Manager TWICT.


The World Bank Group is committed to achieving diversity in terms of race, gender, nationality, culture, and educational background.  Individuals with disabilities are equally encouraged to apply.


If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 4 year renewable term appointment.


Duties and Accountabilities


Business Management (incl. strategy, operations and quality control) accountabilities:

·         Represents the Unit to the Department/SDN Network to decide on strategic direction priorities, budget, and strategic staffing and takes accountability for the overall business results

·         Ensures  that an appropriate product mix and entry/exit mechanisms are developed to build a balanced portfolio of demand and supply driven products

·         Approves and monitors a Balanced Scorecard for the Unit, including a results-based objective setting process and key performance indicators (KPIs) to monitor progress against Unit’s strategic objectives

·         Participates in the Regional Leadership Meetings with a view to strengthening the role of the Unit.

·         Lead the Bank’s operational activities in the ICT sector in the six Regions, engaging with Regional VPU management and Country  Departments on strategy and programming issues, ensuring delivery of the work programs in the Regions, promoting integration of the ICT agendas in regional and country strategies,  overseeing the business planning and negotiation of work program agreements with country units.

·         Oversee delivery and quality of operational programs (at present the portfolio includes 23 own-managed lending operations, 46 AAA tasks, and 65 trust funded tasks)  including selectively leading or participating in client dialogue.

·         Oversee delivery of the anchor functions of the ICT sector, including delivery of an ambitious analytical work program in a rapidly evolving field, delivery of corporate reviews, management of global trust funds related to the ICT agenda.


People/ Talent Management accountabilities:

·         Leads and inspires staff to deliver world-class products and services to clients.

·         Helps management develop and implements appropriate staffing strategies, recruitment, training and skills deployment.

·         Oversees the performance evaluation process, and supports strategic career development and planning across the Unit.

·         Delegates responsibility to and holds management accountable for implementing the Unit’s strategic direction


Resource Management accountabilities

·         Engages in raising internal and external funds to support the implementation of the Unit’s Strategy and to deliver client impact on the ground.

·         Holds his or her management team accountable for delivering the agreed work program through effective use of resources (human and budget) within the agreed parameters, and ensure the timely delivery and overall quality of the Unit’s outputs

·         Together with the Network VP decides on the best use of internal and external resources for maximum client and developmental impact

·         Ensures that appropriate internal control and compliance policies and procedures are in place and being followed with respect to meeting the WBG’s fiduciary and safeguard policies and guidelines, as well as the Unit’s own quality control processes.

·         Develops an appropriate risk management framework to ensure that the Unit’s strategic objectives are met.


Relationship Management accountabilities (Internal and External):

·         Establishes strategic relationships and maximizes engagements with other Regions, WB Networks, WBG institutions (MIGA +  IFC), and external partners to enrich the Unit expertise pool in order to provide timely response to client demand.

·         Collaborates with WBG senior leadership teams regarding matters that influence policies, strategies, and reform initiatives, e.g., decentralization, HR reform, etc.

·         Engages external and internal clients in developing a clear vision, strategy, and global agenda for a Unit that are aligned with regional demands and Unit’s strategy.


Knowledge Management accountabilities:.    

·         Ensures that the Unit leads the development debate in the relevant field.

·         Actively participates in the Regional discussions.

·          Encourages  innovation and ensures the dissemination of new approaches to analytical products, drawing on best practice

·         Embraces good corporate citizenship, including contributing to the development, implementation and communication of corporate policies, strategies, and priorities (including ongoing reforms in investment lending, knowledge management, HR policies, and the “Global Bank”)

·         Represents the Unit at external events

·         Management of the Knowledge Platform on ICT which positions TWICT (in partnership with the World Bank Institute) as a connector between operational teams and their clients, and external expertise available from a wide range of external partners (IT industry, innovative governments, technology communities, consultants, etc.). More than 70% of World Bank operations include ICT components – many of them require strategic guidance and operational support.


Selection Criteria

·         Advance degree in relevant field/discipline (typically the successful candidate will have about 10 to 12 years of experience in positions of increasing complexity and responsibility). 

·         Ability to work in a matrix structure in which decisions are shared with other Unit Managers and Country Sector Coordinators, Country Directors, and the Sector Board, frequently in consultation with Unit staff.

·         Prior work experience in achieving results on the ground in more than one world region (including both pre-Bank and Bank experience).  A corporate assignment (e.g. Network Anchor, DEC, WBI, FAC Units) may substitute for experience in a second world region.

·         Sound operational experience, including thorough knowledge of Bank Group policies, programs, and procedures, and exposure to economic and sector work, CAS, and PRSP activities.

·         Sufficient macro-economics background to help carry the overall country policy dialogue  and Strong understanding of ICT sector issues and the contributions of ICT to economic and social development and also ability to explain Bank objectives and program to senior government officials, civil society, and external partners.

·         Portfolio management experience and proven competency in implementation support.

·         A strong track record in operations with demonstrated results in lending and non-lending products.

·         Broad and deep understanding of the full range of the Bank’s financial and advisory products, services and procedures, gained through solid operational experience.

·         Outstanding interpersonal, diplomatic and partnership skills required for building and maintaining collaborative  relationships with senior government officials, partners and stakeholders, including experience with donor coordination with the aim of strengthening country-led development processes.  

·         Strong strategic orientation in order to link macro and sector strategies as well as lending and non-lending services within a consistent development framework, and to anchor and integrate the overall economic and sector policy dialogue.

·         Strong communication skills, including the ability to speak persuasively and present ideas clearly and concisely.

·         Superior level of resourcefulness, ability to work with considerable autonomy as well as willingness to work under pressure and through the whole spectrum of activities from the strategic level to the resolution of specific implementation issues.

·         Prior experience in managing people, budget processes in an open and collegial way would be an advantage.

·         Proven ability to effectively implement complex change management initiatives

·         Language skill -  Fluency in English required.  




Bank Managerial Competencies


·         Focusing on the Big Picture and Overall Strategic Framework for Development: Identifies and pursues strategic initiatives which provide the greatest value and sustainable impact; balances long and short-term trade-offs; communicates clearly and precisely the development goals and the strategies for achieving them.


·         Inspiring Trust & Passion in the Bank Group's Mission: Shows great drive and commitment to the World Bank Group’s mission; helps others understand how their daily work contributes to the Bank's mission and inspires others to proactively meet the Bank's development objectives in partnership with clients. Treats everyone fairly, consistently, and with respect.  Maintains high standards of personal integrity.


·         Promoting Client Orientation: Balances a responsive and proactive approach to meeting client needs; encourages staff to understand client needs and concerns; ensures provision of customized services and products as appropriate; Responds promptly and effectively to client needs.


·         Driving for Results: Makes things happen; Is proactive; Balances "analysis" with "doing"; Sets high standards for self and others; identifies work objectives that are fully aligned with the Bank Group's mission and goals.


·         Selecting, Coaching, Appraising & Developing Staff: Builds a team diverse in gender and nationality; appraises their ability and potential; gives candid and timely performance feedback; rewards desirable behavior; provides support for professional development efforts linked to business objectives; Coaches staff to help them perform effectively.


·         Planning & Managing Staff to Achieve Quality Results: Develops realistic plans with available human resources; establishes high standards of performance and demonstrates a commitment to excellence; empowers staff by removing obstacles to achieve business goals; focuses on results and delivers what is promised, on time and within budget; accepts responsibility for successes and failures; does not blame others if things go wrong; holds others accountable; supports others to succeed and acknowledges their contributions.


·         Encouraging Innovation in an Open, Team Based Environment: Creates an environment conducive to teamwork, continuous learning and innovation; Thinks beyond existing paradigms; builds alliances and promotes open communication and collaboration to achieve joint objectives.


·         Creating an Environment that Supports Continuous Learning & Knowledge Sharing: Uses knowledge to equip clients and staff; promotes continuous learning environment; Shares knowledge and information; Builds partnerships and creates an environment for learning and knowledge sharing .


·         Influencing & Resolving Differences Across Boundaries: Gains support and commitment from others even without formal authority; resolves differences by determining needs and forging solutions that benefit all parties; promotes collaboration and facilitates teamwork across organizational boundaries; Breaks down barriers between units.


·         Promoting Diversity and Inclusion: Builds diverse teams and manages differences to achieve business results. Demonstrates commitment to D&I through staffing decisions (recruitment, promotion recognition, etc.). Respects and values differences; listens with an open mind and enables all staff to actively, visibly contribute. Challenges preferences in self and others that may affect workplace decisions. Models behaviors that promote a more inclusive organizational culture.





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