Throughout the 1980's the quality of Bank operations deteriorated to the point where, by the mid 1990's, OED (Operations Evaluation Department) evaluations showed that one third of Bank projects were unlikely to achieve their objectives. Determined to tackle this alarming situation, the Bank President, in 1996, launched the Quality Assurance Group (QAG) with the express purpose of improving the quality of Bank output within the broad context of alleviating poverty and achieving development impacts.
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