Developing Capacity for Effective Service Delivery

The structures to facilitate popular participation in many developing nations are still largely in their infancy. A culture of civic responsibility and respect for diversity needs much nurturing and propitious conditions to grow. An in-depth reform of the State in developing countries in particular is essential for development. Such reforms should encompass a clear orientation towards capacity development for basic public services for everyone, the creation of a strong and efficient institutional framework, the establishment of a participatory information system to design and monitor social policies, safety nets, inter-organizational links, decentralization, broad community participation, inter-social networks between government, civil society and the private sector, transparency, and a social managerial approach.

See the website on Public Expenditure Management here.

The Public Expenditure Management Toolkit provides an approach for assessing public expenditure institutional (rules of the game) arrangements. It focuses on the three levels of expenditure outcome: aggregate fiscal discipline, strategic and intersectoral allocations, and operational efficiency and service delivery. View the   Public Expenditure Management Toolkit.

Suggested reading:

Legend:

Papers

Web Sites

Case Studies

	Administrative and Civil Service Reform
	UNECA: Striving for Good Governance in Africa
	UNECA: Public Sector Reforms in Africa - Lessons
	Citizens, Politicians and Providers: The Latin American Experience with Service Delivery Reform
	Public Sector Management Reforms in Africa: Lessons Learned
	UNECA: Best Practices in the delivery of Social Services