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Developing the Capacity of Health Systems to Apply Modern Quality Improvement Approaches to Ensure Essential Health Services Better Meet the Needs of Underserved Populations

Sponsor: Human Development Network

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Location:G 4-001
Begins:Tues 03/24/2009 12:00PM
Ends:Tues 03/24/2009 1:30PM
Contact Person:HNP Learning Program

 Course Description Agenda & Course Materials Related Links Participants/ Evaluation Results 


M. Rashad Massoud
Senior Vice President for the Quality & Performance Institute
University Research Co. LLC, Betheda, MD
Director of the USAID Health Care Improvement Project (HCI)

James R. Heiby
Medical Officer and USAID Health Care Improvement Project Officer
Office of Health, Infectious Diseases, and Nutrition, USAID Bureau for Global Health

The USAID Health Care Improvement Project (HCI) is a five-year, $150 million contract being implemented by the University Research Corporation, LLC in 21 countries in Africa, Asia, Eastern Europe and Latin America. The HCI Project goal is to achieve and document measurable improvements in the quality of health care and health workforce management in USAID-assisted countries. In addition to developing the capacity of host country health systems to apply modern quality improvement (QI) approaches to ensure essential services better meet the needs of underserved populations, HCI aims to improve efficiency and reduce the costs of poor quality, and improve health worker capacity, motivation and retention.

HCI builds on the successes of the Quality Assurance Project (1990-2007), which adapted approaches such as continuous quality improvement, improvement collaboratives, accreditation, and pay for performance to the needs of USAID-assisted countries. Guided by the vision that health care quality can be significantly improved by applying proven QI approaches, HCI is currently assisting country programs to apply these methods to scale up evidence-based interventions and improve outcomes in child health, maternal and newborn care, family planning and reproductive health, HIV/AIDS, tuberculosis, malaria, and other infectious diseases.


The focus of the session will be on improving health care, which will draw upon, but not be limited to, the experience of the USAID HCI Project. The presenters will offer examples from their work and show how collaborative improvement approaches can enable the sustainable implementation and scale up of high impact interventions. There will be ample time for discussion. A short technical brief on HCI’s experience with quality improvement for maternal-newborn health services in Niger is attached.

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