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The Human Factor in Re-engineering Government

e-Government Leadership, CIOs and e-Champions
Begins:   Oct 29, 2007 08:00
Ends:   Oct 29, 2007 10:30

A Global CIO Dialogue Presented by

World Bank e-Development Thematic Group/GICT, IT SLC; and

The George Mason University School of Management &
Development Gateway

Monday, 29 October, 2007; 8:00 - 10:30 am ET
Location: J1-050 (701, 18th Street NW, Washington DC) & Live Webcast


Welcome & Introduction

• Samia Melhem, Senior Operations Officer, Global ICT Department, World Bank; and Chair, e-Development Thematic Group (Moderator of the conference)
• J.P. Auffret, Vice President, International Academy of CIO, USA and Professor, George Mason University, conference co-organizer

Opening Remarks

• Karen Evans, Administrator of e-Government & IT, OMB, USA
• Bill Piatt, Chief Information Officer, International Finance Corporation
(former GSA CIO, USA)

Global Perspectives

• Randeep Sudan, Senior ICT Specialist, Global ICT Department, World Bank
• Nagy Hanna, Director, International Center for e-Leadership & Senior Research Fellow, School of Public Policy, University of Maryland
• Manju Haththotuwa, former Managing Director, ICT Agency of SRI LANKA and Senior ICT Specialist, SASFP, World Bank
• Oliver Suinat, Vice President, Technology & Services Group, HP Central Eastern Europe

Country Perspectives

• Representives of Russia, India,  Ukraine, Georgia, Tanzania, Ghana
• Jantima Sirisaengtaksin, Deputy Permanent Secretary, Ministry of Finance, THAILAND
• Abraham Sotelo, Head of Electronic Government and Information Technology Policy, Ministry of Public Administration, MEXICO
• Tran Minh Tien, President, National Institute of Posts and Telematics Strategy, Ministry of Posts and Telematics, VIETNAM
• Philip Varilla, Commission on Information and Communications Technology, PHILIPPINES
• Suhono Harso Supangkat, Information Technology Research Group, School of Electrical Engineering and Informatics, Institut Teknologi, Bandung, INDONESIA
• Toshio Obi, Director, Institute of e-Government, Waseda University and Professor, Graduate School of Global Information & Telecommunications Studies, JAPAN

Program Description

As e-Government comes of age around the world, effective leadership remains at the core of success. Government Chief Information Officers (CIOs) can enable countries to move from vision of e-Government to citizen-centric transformation of public institutions and processes to enable competitive, innovative and knowledge-based economies and open, new generation societies. In many countries, CIOs are emerging as Chief Innovation Officers within their agencies which are driving organizational transformation and innovation with technology as a key enabler.

However, in an era of well-informed citizens with higher expectations of the public sector, increasingly sophisticated public services that require integration across administrative boundaries and systems, ever-evolving technologies but limited resources - how do CIOs mainstream their new role within the public administration and modernization/reform initiatives?  How do CIOs provide effective leadership and innovation in customer centric transformation and aligning technology with the strategic agenda (including through Enterprise Architecture), and in managing private sector participation (including through Public-Private Partnerships) to address these pertinent challenges? What are the critical skills and competencies required to become an effective CIO? What are the examples of CIO training programs and approaches available for Government leaders in developing and transition countries?

Why is this relevant to World Bank Operations? According to a recent Bank-wide study, around 73% of the active project portfolio of the Bank (1,039 operations) contains ICT components valued at $7.7billion. Quality of World Bank supported ICT projects and components often suffers from a lack of institutional and human capacity on the client side to manage such projects effectively. Government CIOs and other e-leaders are in the best position to make a difference if they are trained and empowered to do so. Supporting client institutional and human capacity in this area may be an appropriate response to address the Bank ICT portfolio quality issues.

Traditionally, in most countries, heads of the data centers or technology departments  were responsible for IT or e-Government projects. However, as ICT in early 90s brought about disruptive and revolutionary changes in public sector operations and service delivery, governments realized the need for policy and strategic leadership that goes beyond technology itself and instead focuses on fundamental issues of change management and business process reengineering. The position of Chief Information Officer emerged to fill the gap. He or she must have a deep understanding of how the public sector functions and how to strategically re-engineer it using ICT to deliver value to stakeholders within and outside the public sector. Technology departments focus on particular technology solutions to implement this vision and may, or may not, directly or indirectly report to the CIO.

This Global Dialogue will  examine in light of  international experience the critical role of the CIO as a visionary, trailblazer, strategist, communicator, coach, diplomat, and politician etc. in meeting these challenges and discuss the training needs and opportunities for CIOs in developing and transition countries.

The Dialogue will be divided into three parts: Welcome and Opening, Global Perspectives and Country Perspectives.

The event is organized per request from and as part of the 2007 Global CIO Roundtable - "Creating  Better Government and Society through Enhanced CIO Leadership" to be held at George Mason University in Fairfax, Virginia on October 27-29th, and hosted in partnership with APECTEL,  and the International Academy of CIO. The Global CIO Roundtable and VC Dialogue will bring together some 40 IT leaders from the Asia Pacific region (including from Japan, Thailand,  Philippines, Indonesia, Vietnam, Canada, Mexico and the U.S.) in Washington DC and CIOs/e-government leaders from other regions and countries (such as from  Russia, India, Ukraine, Georgia, Armenia, Ghana, Tanzania).

The following questions will be asked to participating country CIOs/e-leaders:

1. Does your country have the role of CIO or equivalent in the public sector with a broad responsibility to develop an e-transformation strategy and coordinate IT investment and e-government in the public sector overall or at a specific agency? Does it have a national CIO/e-government office or equivalent and what is the current institutional structure?  How has it been evolving?  And what further adjustments may be needed to improve it in the days ahead?

2. What kind of CIO/e-leadership training programs do you have in your country? What skills are being developed? In your opinion, what is the most important quality/skill for a govt CIO/e-leader? Should CIOs have technology background or management background?

3. What kind of help your country needs in building the CIO/e-leadership institutions and skills?

The e-Development Services Thematic Group is powered by GICT and ISG in collaboration with WBI, PREM and other partners. Visit us at to download materials for this and all previous e-Development seminars (over 90 since Sept 2003).

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