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eTransform Day: Using ICT to enable transformation of service delivery

Organized by the Sustainable Development Network in partnership with the
World Bank Institute

Day 1

When:   Wednesday, March 30, 2011, 9:00 a.m. to 1:00 p.m. ET (Breakfast at 8:30 a.m.)

Where :
 Preston Auditorium, with Video Conference, webstreaming and Adobe Connect

View video recording of Day 1

Day 2

 Thursday, March 31, 2011, 8:30 a.m. to 1:00 p.m. ET (Breakfast available at 8 am)

 MC2 - 800, with Video Conference, webstreaming and Adobe Connect

Day 1:

This day will showcase and discuss best practices in using ICT as enabler of transformation of public services. The recent wave of collaborative and social media innovations together with ubiquitous cell phones and low cost geospatial tools provide new opportunities to radically improve public services using open and collaborative approaches including mass participation and more transparency in the development process. The event will open with a keynote by Andrew McLaughlin, former Deputy CTO of the USA and former Head of Public Affairs at Google, and Victor Bodiu, Secretary General of the Moldova Government, followed by a discussion of implications of the new technology opportunities for development, by a distinguished panel of Bank Vice Presidents and Government Leaders.

Day 2:

The first session of this day will introduce the new Knowledge Platform on ICT Innovations for Accountability and Service Delivery -one of the first three recently approved World Bank knowledge platforms. This will be followed by three sessions that will focus on: i) the emerging theories of change by which technology and accountability can effect development goals; ii) innovative operational mechanisms such as crowdsourcing and prize-based competitions by which the Bank and country partners can introduce and scale solutions to help transform service delivery and accountability, and iii) "applications stores" that enable reuse across countries and foster a community for co-creation around various government services. 


Day 1

8:30 Breakfast will be served

9:00 – 10:30 Session 1 (Opening Keynote): Using ICT to enable transformation of service
delivery and accountability

Moderator: Jose Luis Irigoyen, Director, Transport, Water and ICT

Keynote Addresses:

· Andrew McLaughlin, Former Deputy CTO, USA, and former Head of Public Affairs at Google
· Victor Bodiu, Secretary General for Government of Moldova


· Inger Andersen, Vice-President, Sustainable Development Network, The World Bank
· Sanjay Pradhan, Vice-President, The World Bank Institute
· Shelley Leibowitz, WBG Chief Information Officer and Vice-President
· John Suffolk, Former Government Chief Information Officer, United Kingdom

10:30 – 10:45 Coffee Break

10:45 - 11:55
 Session 2: Applications for Transformation Showcase. New tools for government a accountability: the use of mobile phones, open government data and geo-referencing in B Bank projects and beyond.

Part 1: Open Government


· Sonny Bhagowalia, Deputy Associate Administrator, GSA ( )
· Eric V. Swanson, Senior Advisor, DEC Development Data Group, World Bank
· Clay Johnson, Founder, Big Window Labs

Moderator: Philippe Dongier, Sector Manager, ICT Sector Unit, World Bank

11:55 - 1:00 Part 2: Public Service Innovation and using Mobile Phones and Geo-Referencing


· Ben Berkowitz, CEO & Co-Founder, SeeClickFix
 Ben Taylor, Founder, Daraja, Tanzania
· Josh Nesbit, Executive Director, Medic Mobile
· Oscar Salazar, Founder Citivox

Moderator: Deepak Bhatia, Lead e-Government Specialist, ICT Sector Unit,
World Bank

1:00 - 2:00 Lunch Break

Day 2

08:00 Breakfast will be served

View video recording Day 2 Session 1

08:30-9:30 Session 1: Introduction and Consultation on the eTransform Knowledge Platform

Welcome and Opening Remarks

· Philippe Dongier, Sector Manager, ICT Sector Unit

· Aleem Walji, Innovation Practice Manager, WBI (tbc)

Presentation by Edward Anderson, TWICT and Soren Gigler, WBIIN

Open Discussion with external experts, Bank TTLs and other stakeholders

9:30 - 10:30 Session 2: Technology and Accountability - Theories of Change

View video recording Day 2 Session 2


· Martin Tisne, Technology for Accountability Initiative (TBC)
· Ivan Sigal, Global Voices (TBC)
· Bjorn-Soren Gigler, World Bank Institute
· Araba Sey, Research Associate Technology & Social Change Group, University of Washington   Information School

Moderator: Mary McNeil, World Bank Institute ANSA (Network (TBC)

10:30 - 10:45 Coffee Break

10:45 - 11:45Session 3: Crowdsourcing and Challenge Mechanisms - Leveraging Innovation

View Video recording Day 2 Sessions 3 and 4


· Paul Pluschkell, Co-Founder and CEO, Spigit
· Matthew Greeley, Founder and CEO, BrightIdea
· Sheila Campbell, Acting Director, Center for Excellence in Digital Government U.S. General Services Administration
· Robert Schingler, Chief of Staff, NASA
· Yonghyun Kwon, Senior Information Officer, ICT Sector Unit

Moderator: Gail Davenport, World Bank Institute

11:45 - 12:45 Session 4: Developing Application Stores for Government Transformation


· Chris Thomas, Chief Strategist, Intel
· Laura Merling:  Senior Vice President, Application Platform and Strategy, Alcatel Lucent
· Peter Corbett, CEO, iStrategy Labs
· Sonny Bhagowalia, Deputy Associate Administrator, GSA (

Moderator: Randeep Sudan, Lead ICT Policy Specialist, ICT Unit, World Bank
Nagy Hanna, Senior Advisor on e-Strategies   download presentation 

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