Time: 9:30am - 12:00 pm (EST) Location: Room I1-200, 1850 I Street N.W., Washington DC, USA Event Type: Video-seminar Participating Countries: Azerbaijan, Belarus, Costa Rica, Georgia, Kazakhstan, Kuwait, Kyrgyzstan, Nicaragua, Russia, West Bank/Gaza
Program Description  Many World Bank client countries are in the process of designing and implementing single window delivery mechanisms for various public services. There is a growing demand to learn about best practices and lessons learned from early implementers in order to avoid common pitfalls and maximize returns on investment. Single window applications have often provided politically attractive and practical entry points for complex public sector reform and private sector development agenda. More and more countries are embracing this approach to modernizing their public sectors after struggling for a while with fragmentation and silos. Is single window government the way to go for all countries or there is a better alternative?
New Brunswick, one of the least wealthy provinces in Canada, has implemented single window, multi-channel government, starting in the early 1990's. The motivation for this initiative in New Brunswick was to increase convenience for the citizen and business in conducting their dealings with government. In addition to achieving this goal there have been other benefits such as ability to reduce the number of government offices, ability to optimize staff, development of a local private sector industry with expertise in consulting and application development for e-government and creation of marketable software for launching e-government initiatives quickly and easily. The single window concept has been ready adopted by the province of Northern Cape in South Africa as that country re-invented government in the post-apartheid era. Staff from Service New Brunswick receives visitors from many countries anxious to emulate the success in this province.
The World Bank's Doing Business in 2005 report is unequivocal in recommending the use of ICT to improve business environment, stressing that G2B applications like “electronic one-stop shops for new businesses,” especially when accompanied by the regulatory reform and business process reengineering, can be a powerful tool to “help create job opportunities for women and young people, encourage businesses to move into the formal economy, and promote economic growth.” This video-seminar will explore the single window concept and tools for reinventing government and examine some best practices from Canada, Chile and other countries. Can the single window approach improve delivery of public services and investment climate?
Related Materials - Agenda
- Speaker Biographies
- Participant List
- Presentation
- Single Window Government: The Canadian Experience >>> (English Verison- talking points included) (Russian Version)
- Mary Ogilvie, former Vice President, Service New Brunswick, Canada
- Single Window Government: Benefits and Limitations of Single Window Government >>> (English Version) (Russian Version)
- Jackie Coolidge, Lead Investment Policy Officer, FIAS, IFC
- Single Window for Businesses >>> (English Verison) (Russian Version)
- Jaime Gré, Executive Secretary, Chile Digital Strategy
- Getting Serious about Stakeholder Analysis
>>> (English Verison) - Barbara Nunberg, Sector Manager, EASPR, World Bank
- Single Window Government - The Case of Trade Facilitation >>> (English Verison) (Russian Verison)
- Hamid Alavi, Regional Coordinator for Trade Facilitation, MNSIF, World Bank
- Additional Reading
- Event Summary
- Multimedia
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