World Bank e-Development Thematic Group/GICT, IT SLC

Present a BBL Seminar on

The Australian e-Government Experience:
A View from the Trenches

Thursday, 07 February, 2008; 12:30 - 2:00 pm ET
Location: I1-200 (1850 I Street NW, Washington DC) & Live Webcast

Featured Speaker

Jane Treadwell, Chief Information Officer, Department of Premier & Cabinet, State Government of Victoria, Australia


Opening Remarks

Philippe Dongier, Sector Manager, Global ICT Policy Division

Chair & Discussant

Randeep Sudan, Head of e-Government Practice, Global ICT Policy Division

Program Description

According to all major global e-government rankings, Australia has been consistently ranked among world top ten leaders in terms of IT enabled public sector transformation.  For example, the latest UN UN E-Government Survey 2008: From E-Government to Connected Governance placed Australia as #8 in the world.

This has been a long journey to achieve excellence in citizen-centric electronic service delivery and government efficiency and transparency. Jane Treadwell, one of the key architects of this success story will share first-hand experiences and lessons learned as a Government Chief Information Officer from Australia.

The following issues are likely to be addressed among others:

• The journey: from policy to implementation
• Key challenges faced
• How much did it cost?
• Scope of e-Government: "e" stands for "everything"!
• Customer-centric approach: the Australian way
• Impact on IT profession
• Potical economy and politics of transformation
• Interoperability and architecture for shared services
• The CentreLink: single window government success story
• Return on investments
• Demystifying the role of the CIO
• Lessons learned

Speaker Bio

Jane Treadwell has worked in a range of roles and industries, with a focus on strategic management and organizational change. Her early career roles were in health and human services industries as a health professional and later in service planning, research and administration. In 1998 Jane joined Centrelink as its first CIO. During her tenure with Centrelink, the agency emerged as one of the most highly regarded, and successful organizations delivering electronic services to 6.5 million Australians. Jane later joined the Victorian Government as its Chief Information Officer in 2005. While in the State of Victoria, Jane has worked across government to build and implement a corporate ICT standardization strategy, energize its shared services initiatives, grow its information leadership capability and introduce new approaches focusing on the citizen. Gartner recognized Jane as one of the leading 'new breed' of Information Officers, around the world. Jane brings a rich and diverse experience of dealing with technology mediated transformations in government, both at the federal and the state levels.

Today, Jane is held up as something of an IT hero in Australia. Her face has graced the cover of all the major industry magazines, and her opinions on sticky IT issues are sought by government and business executives alike. But it took many years to earn that sometimes grudging respect, and, even after proving herself time and again, she still recognizes the enduring key to her success in driving transformative projects: "If you can't demonstrate value, you'll only argue about cost."

Additional information on this seminar will be placed online as it becomes available. The event will be webcast live for Country Offices to enable remote participation.

The Live Webcast / e-Discussion and archived videoclip will be available at:
http://www.worldbank.org/edevelopment/live

The e-Development Thematic Group is powered by GICT  in collaboration with ISG, WBI, PREM, and other partners. Visit us at http://www.worldbank.org/edevelopmentto download materials for this and all previous e-development seminars (over 100 since Sept 2003).