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Singapore ICT Day for South Asia

Singapore skyline

February 3, 2010 in Dhaka, Bangladesh

13:30 – 17:00 Dhaka time (GMT+6) 

View video of the event

Download Speaker Profiles


Social Media Coverage:


Live Discussion:  Twitter hashtag is #SARSing

Event Description

Countries are being transformed by Information and Communications Technologies (ICT) daily. Singapore, for one, has made important advances in the area of global competitiveness by positioning ICT at the core of national innovation and development strategies. The World Bank’s Global ICT Department, GDLN and International Enterprise (IE) Singapore would like to cordially invite you to the Singapore ICT Day for South Asia featuring Global Dialogue Workshop held in Dhaka, Bangladesh with country clients participation via videoconference and live webcast.

The workshop will share the role of ICT in the public sector transformation agenda and Singapore’s success in eGovernment via close collaboration with the private sector. Experts from Singapore Government CIO Office and leading Singapore ICT companies, namely, IDA International, CrimsonLogic, NCS, novaCITYNETS and Ecquaria will also share highlights about Singapore’s 30 years of eGovernment journey, iN2015 vision and key initiatives, eGovernance required to ensure successful eTransformation, concept of Public Services Infrastructure for effective deployment, and in promoting a World-class Pro-enterprise business environment.

This Global Dialogue Workshop will provide participants with key insights on how Singapore has transformed from a tranquil port town into a First World city. These insights will include key eGovernment trends, industry drivers/restraints, as well as case studies of eGovernment implementation.

Countries participating via videoconferencing are: Bhutan, Nepal, Pakistan (2 locations), and Sri Lanka.


Dhaka Time



1330 – 1340




1340 – 1350


Moderator: Ms. Tenzin Norbhu, Senior ICT Policy Specialist, World Bank

Opening Remarks by World Bank Bangladesh Country Director, Ms. Ellen Goldstein; and Singapore High Commissioner to Bangladesh, Ambassador Verghese Mathews


Opening Remarks by Bangladesh Government representative 

1350 – 1410

Sharing on Government Transformation by IDA International

Topic: Singapore’s ICT Journey – The Past 30 years and the Next 5 years.

Speaker: Mr. YEONG Wee Tan, Deputy Director

Moderator: Ms. Tenzin Norbhu (World Bank)



This presentation will give a walkthrough of Singapore’s ICT journey since 1980. The journey will venture into several periods of transformational change, each with explanation on the objectives, and outcomes through description on key strategic initiatives.

Presentation Slides:  PDF version

1410 – 1425

Q&A (including questions from webcast audiences)


1425 – 1440


Sharing on Government Transformation by NCS Pte Ltd


Topic: Effective Development – Why is there a need for Public Services Infrastructure (PSi)

Speaker: Mr. NG Beng Lim, General Manager

Moderator: Ms. Tenzin Norbhu, Senior ICT Policy Specialist, World Bank


Information Communications Technology (ICT) has not just improved our quality of life but more importantly, it is also a key driver of economic growth in our new digital global economy. Integrating ICT into the economy and society is essential in a digitally-enabled economy to generate the share of economic growth and prosperity. A good e-Government framework is essential and has served well the “Many agencies, One government”, which is Singapore’s approach to public services delivery.


A high-speed digital infrastructure, Singapore Public Services Infrastructure (PSi) allows a common platform for rapid large scale deployment of Government services on the Internet. This reduces time consuming and frustrating experiences for citizens and businesses when dealing with multiple agencies. The need to rapidly deploy Internet-enabled applications provided the catalyst for a complete end-to-end platform for government agencies to develop and deploy their applications on the Internet efficiently and rapidly. PSi is designed as a secured, scalable and central platform to share common components (payment gateways, electronic data exchange, authentication services, and security services).


Integrating layers of Government through PSi is one of the key services:

- G2C Portal (e-Citizen Portal)

- G2B Business Portal (Online Business Licensing, Online Tax Filing)

- G2E Government Employee Portal (Human Resource Management System)


A well implemented e-Government Framework will transform government services and boost economic output by enabling more collaborative, highly productive work, reducing the business cycle and allowing the economy to run at full capacity more of the time – creating digital prosperity.


Presentation:  PDF version 

1440 – 1455



1455 – 1505




1505 – 1520


Sharing on Government Transformation by novaCITYNETS Pte Ltd

Topic: e-Transformation to a First World City

Speaker: Ms. Joyce WONG, EVP

Moderator: TBC



As part of urbanization, the rapid growth of mega cities of developing countries, like Mumbai, Jakarta and Manila, are at the forefront of governance crisis. The capacity of the city authorities to plan and provide infrastructure is being overwhelmed by the sheer size of the influx. The result is that a significant part of the population live in sub-standard accommodation, often erected illegally, without clean water or sanitation and with poor transportation system. 


“What can be immediately done was to show investors that this is a well-organised place.”

MM Lee on making Singapore a “first world oasis”


The focus of this presentation is on how effective physical planning & enforcement and the innovative use of information technology like the CORENET (Construction & Real Estate NETwork) system had helped Singapore to transform from a Third World city into a First World city.


A well planned and managed city with excellent infrastructure, coupled with a focused education system to improve the human capital, has helped Singapore to attract more value-adding investors, which in turn has enhanced the economical well being of the country.


Presentation slides (pdf)


1520 – 1535




1535 – 1550


Sharing on Government Transformation by Ecquaria Pte Ltd


Topic: Promoting a World-class Pro-enterprise Business Environment

Speaker: Dr. FOONG Wai Keong, CEO & President

Moderator: TBC



It is widely recognized that countries which have reaped tremendous benefits for their economies are those which have invested in infocomm as a key enabler to transform their business environments. With the right support infrastructure for businesses, governments will then be able to cut red tape, attract capital, knowledge and innovation, thus spurring greater economic growth in their countries.


The Singapore Government has leveraged on infocomm to transform the country’s business environment through the globally-acclaimed Online Business Licensing Service (OBLS) and many other ‘cut red tapes’ measures which have helped lift the country to top global ranking as the world’s easiest place to do business for three consecutive years since 2007. (Source: The World Bank’s “The Doing Business Report 2009)


At the time when OBLS was conceived and built, many regulatory and mindset barriers were crossed with the introduction of bold and pioneering concepts of establishing and tracking Service Level Agreements aka the ‘FedEx’ way with respect to achieving greater transparency, accountability across multiple government agencies.


The innovation behind this business application has also helped foster an unprecedented level of integration and collaboration amongst the agencies in providing a customer-centric multi-agency licensing solution for businesses.


Businessmen now can start their businesses with breeze through the one-stop licensing service platform, tracking and knowing with a certain degree of certainty of when their business licenses will be approved.

Presentation: PDF version


1550 – 1605




1605 – 1620


Sharing on Government Transformation by Crimsonlogic Pte Ltd


Topic: eGovernance to yield greater socio-economic impact  or eGovernment Public Private Partnerships

Speaker: Mr. Tan Sian Lip, Vice President  

Moderator: Mr. Syed Akthar Mahmood (BICF) 



eGovernment is an endeavor to improve governance through the imaginative and effective use of IT.  While it has been much talked about, the experience of the effectiveness of eGovernment efforts has been mixed.  This talk will discuss the main challenges facing eGovernment planners as well as some key perspectives that help in meeting these challenges.  Singapore has been a pioneer the use of eGovernment Public Private Partnerships (PPP) for over two decades.  Some of the major concepts relating to the use and formation of PPPs will also covered in this talk.


Download presentation (PDF)


1620 – 1635




1635 – 1650


Take-away Messages from Participating Countries by Rapportuer

(3 mins each in the running order below, and on the following question: “Which aspect of Singapore experience you heard about today is most relevant to your country and you would like to learn more about?)

1. Bangladesh

2. Bhutan

3. Nepal

4. Pakistan

5. Sri Lanka


1650 - 1700


Closing Remarks


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