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eGovernment to improve public services delivery in Jordan

GICT finalized one of the deliverable of its eTransform initiative: an eGovernment forum in Amman where more than 100 high level government officials participated in a capacity building workshop on using ICTs to improve public sector delivery with a focus on eprocuremnet as a tool to eliminate corruption and increase government's accountability and transparency. The workshop was opened by two ministers and is aligned with and complements the MNA region's Public Sector reform policy dialogue from Jordan. Experts from Singapore, UK, Italy and S. Korea shared their country's experience, while CITPO's TTL moderated an interesting and open debate of rights to information and cultural/generational perceptions of ICTs.


Day 1: Tuesday July, 6th 2010

All times local, (GMT)

Jordan, Amman

Landmark Hotel Conference facilities


Opening Remarks & Keynotes

To Discuss and agree with GoJ on officials to open the conference (from MPSD, MoICT, MoPIC, MoF, at client’s choice)

9:00 am – 9:15 am

Opening Remarks

Samia Melhem, World Bank Group

9:15 am – 9:30 am

Keynote Address

HE Imad Fakhoury, Minister of Public Sector Development and Mega Projects (Confirmed)

HE Marwan Juma, Minister of Information and Communications Technology 


Session 1: Overview of eGovernment International Experience, Innovations and Enabling Environment

9:45 am – 11:00 am

Delivering Connected Government Through Enterprise Architecture: Global Practices and Innovations presentations

Prof  Pallab Saha, National University of Singapore

· E-service development, Implementation, and Role out.

· E-gov standards roll-out and buy-in best practices

  download presentation

Samia Melhem: ICT in Public Sector Reform: Lessons from the World Bank Group   download presentation 


Session Chair: Mr. Anas Haddad, MoPSD

11:00 am – 11:15 am

Coffee Break

11:15 am -  12:30 PM

Governance of ICTs and linkages to Public Sector reform Roles and responsibilities (MoPSD, MoICT presentations and panel) 

Presenter: Eng Shireen Al-Shaka’a Change Management Stream Head,  MoICT

· Introduction and Importance of E-gov Program in Jordan.

· Jordan E- Gov Pillars and Achievements.

· E-service Classification, (Vertical, Cross, Shared, and Composite),

· Jordan E-gov future plans.
  download presentation

12:30 PM – 1:30 PM

Working Lunch session 

1:30 PM – 3:30 PM

Overview of the existing scenarios in delivery : Showcasing promising services and applications (4 cases, 15 minutes each) Session Chair: Mr. Nedal Mas’ad, Senior Researcher, Service Delivery Improvement Directorate, MoPSD

Ministry of Industry and Trade live e-service (Trade Names registration)

Complaint Management Application (MoPSD, Service Delivery Unit)

Non-criminal e-service at the Ministry of Justice.

Income and Sales Tax e-service.

3:30 - 3:45 pm

Coffee Break

3:30 -  4:30  pm

Private Sector Panel: Sharing knowledge and views from the private sector

Moderator: Samia Melhem, The World Bank Group

4:30 pm - 5:00 pm

Q & A and Recommendation sessions




Day 2: Wednesday July 7, 2010

All times local Jordan, Amman (GMT)

Landmark Hotel Conference Facilities



Session 2 on electronic Procurement for Better Governance

Session Chair: GoJ (GSD, JPD, GTD), WB (Samia Melhem)


9:00 AM – 9:30 AM

 Introduction: Where we are today on eProcurement, Linking eProcurement to ongoing procurement reform in Jordan, Summary of the learning from eProcurement learning series

9:30 AM – 11:00 AM

Presentation: International Experience in Legislation and Regulatory Framework, Case of Italy 

Speaker: Dr. Luca Mastrogregori - Head of Consip's e-Procurement Solutions     download presentation

Moderator: Paul Scott Prettitore, World Bank Group

11:00AM – 11:15 AM

Coffee Break

11:15 AM – 1:00 PM

Presentation: International Experience Case of South Korea 

Speaker: Dr Kang, Seung Hyun, Title; Director of the International Cooperation Division , Public Procurement Services

01:00 PM – 2:30 PM


2:30 PM – 3:30 PM

Security, Authentication, Privacy strategy for GoJ

Session Chair and Presenter, Mr. Ala’a Dandis, MoICT

  download presentation

3:30 PM – 3:45 PM

Coffee Break

3:45 PM – 4:30 PM

Integration of eProcurement within Jordan’s overall eGovernment strategy and implementation: Open Discussion

Session Chair: Prof Pallab Saha

Conclusion and Wrap-up by GoJ and World Bank

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