We assist client countries to build the necessary institutional capability for developing electronic government applications towards improving government performance and accountability, particularly in the delivery of public services. For this purpose, we leverage the World Bank’s extensive experience with IT components within the lending program, the technical resources from the Information Solutions Group (ISG) and a growing body of knowledge on e-government from country experiences all over the world.
OUR CORE STRENGTHS
The success of e-government relies on reforming back office processes just as fundamentally as it does on updating front office service delivery channels. Sharing data across legacy systems, developing shared infrastructures, implementing management information systems and dealing with rapid technological change are crucial elements of an e-government program, elements that have been core competencies of ISG.
The E-Government Practice’s strengths lie in its leveraging of ISG’s traditional expertise in applications delivery, through which it has long provided knowledge, expertise and consultation on IT projects and project components for Bank project staff, as well as client governments.
In addition, our extensive field experience as members of project teams in the design and supervision of complex and comprehensive national e-government programs, as well as sector-specific ICT applications, affords us a broad range of critical competencies and enables us to appreciate the complexity inherent to a successful ICT project.
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