JERP Capacity Building Workshop

Overview

The Capacity Building Workshop for the Government of Kazakhstan was designed as a fully residential one-week training program consisting of 20 sessions dealing with topics related to the design and implementation of e-Government. The design was based on the experience of conducting an 11-week CIO Program for the Government of Andhra Pradesh, which is considered a leader in implementing eGovernment amongst Indian States.

Objective of the Workshop

The main objective of the program was to prepare the participants to play a leadership role in the planning and implementation of ICT projects in the public sector in Kazakhstan. The program was designed to serve the following specific objectives:

 

1. Help the participants visualize the various components of an e-Government  strategy for deploying  ICTs  for socio-economic development of a country and the role that different Government agencies need to play in the process of design and implementation of the strategy.   
   
2. Help the participants acquire a holistic view of an IT application - to enable them to consider a government information system from the point of view of various stakeholders including the citizens, the government, and the technology vendors, so that while dealing with such applications both the technical aspects and socio-economic aspects are taken into consideration.
   
3. Enable the participants to understand their role in the analysis, design and implementation of an information system, to lead IT project management and implementation teams, to interact meaningfully with agencies which have been awarded contracts to implement the projects and to effectively monitor such projects during their different phases of life cycle.
   
4. Develop an appreciation among the participants for information technology and its role in operational and strategic decision making, and to expose them to current trends in hardware, software, communications and networks, so that they can assess the implications of the new technologies for offering new and improved services, choose cost-effective technology in planning and upgrading their systems, and to acquire a variety of skills for handling techno-commercial decisions.
   
5. Help the participants appreciate the fact that success of an IT application is determined not merely by its technical excellence but also the extent to which it impacts the concerned organization or society, and on how well the resulting socio-cultural, administrative, and other organizational changes are managed.
     

• E-Government strategy, project conceptualization and planning 
  • Basic definitions, concepts & principles of e-Government         
  • Critical Success Factors for eGovernment    
  • Strategic Planning at National level – Indian National eGov Program 
  • Global experience sharing -illustrating variety of applications in different sectors/agencies         
  • Strategy for Digital inclusion -Taking services to remote areas     
              
• Information Technology Overview 
  • Architecture & Standards     
  • Information Infrastructure        
                                                    
•    Project Level  Implementation
• • Implementation lifecycle , Project development                             
  • Procurement for eGovernment     
  • Program and Project management                                          
  • Implementation Public Private Partnership, Business models       
  • Monitoring & Evaluation and Impact assessment                           
  • Capacity Building                                               
  • Change Management , Awareness & Communication     
  • Business Process Re-engineering
    
• Integrated Case Studies: G2C, G2B, G2G      

 Workshop Presenters

Deepak Bhatia , Manager, e-Government Practice Group, World Bank

Subhash Bhatnagar , adjunct Professor at the Indian Institute of Management, Ahmedabad (IIMA), and e-Government Advisor, World Bank

J Satyanarayana , CEO, the National Institute for Smart Governance, India