As part of JERP, the e-Government Practice of the World Bank, in collaboration with the GDLN team for Europe and Central Asia, delivered a series of knowledge sharing videoconferences (VCs) on various e-government related topics during fiscal year 2006 and 2007. The purpose of this series was to build client capacity and provide just-in-time international know-how on specific implementation issues for the Kazakhstan e-Government program. This series illustrates how information and communications technologies can complement or reinforce knowledge transfer among different countries and groups, and how development agencies and experts can offer advisory assistance to governments and other clients through interactive technologies and techniques.
Videoconferences organized during 2005-2006:
Videoconferences organized during 2006-2007:
Key Messages: Over the course of the seminars held to date, the following cross-cutting messages were emphasized by international experts, among others: Political will is crucial – Ultimately, progress towards e-government will be seen only when the president or prime minister ‘speaks the language’ of e-government and championship from the highest levels is obtained. Size doesn’t matter, authority does - It is not necessary or even desirable to have large e-government committees - a small policy advisory group at the prime minister or president’s office or even a single individual can be effective, but it is crucial that they have the necessary authority to coordinate and manage initiatives. E-Governance is about governance, not about “e”- IT should follow and enable changes in administrative functions and process re-engineering – there has to be very close interaction between IT and the reform of governance itself. The driver for any administrative reform needs to be the desire for clearly identified process improvements, for which IT serves as an enabler. Cross-agency collaboration is critical to success- The central e-government agency should engage other agencies, and have a good collaboration and governance system. Public-private partnerships can be very useful - Partnership with the private sector is key to success of e-government programs. Multi-stakeholder consultations are key for making e-government services usable- One of the key lessons learned was to utilize user/focus groups, representing a wide spectrum of citizenry. Learning from international experience - the need not to reinvent the wheel – rather learn from existing models.
Read about the individual seminars and their proceedings by clicking on the links above. For more information, please contact egov@worldbank.org |
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