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Justice Surveys



Surveys of a population can be a useful tool to help  understand the justice needs and the functioning of justice institutions. Together with qualitative research, surveys help in diagnosis and contribute to evidence-based reform dialogue. Population surveys provide information on people's justice needs, perceptions of justice, and practices in seeking redress. User surveys provide an understanding of how users experience justice institutions, such as courts and police.

The World Bank has growing experience in the design, implementation and analysis of justice surveys. This page captures this experience in one place. Each survey presented below provides a series of documents: the report presenting the survey findings, the instrument used and the dataset for analysts who would like to investigate the results themselves.

In addition to the following materials, an initial reflection on justice survey experience in the World Bank can be found in “Surveying Justice: A Practical Guide to Household Surveys”, published in the Justice & Development Working Paper Series.


Population Surveys

Armenia | Bangladesh | Colombia | EgyptIndonesiaKenyaMozambique | Papua New Guinea | Timor-Leste 



Judicial Reform Public Awareness, 2006

This survey, conducted in all regions of Armenia analyzes public attitudes towards the judiciary as well as the impact of courthouse infrastructure on the service provided to the public. The survey also focuses on public access to legal information, knowledge of people about their rights and responsibilities and the impact of initiatives to reform the justice sector.



Citizens’ Perceptions and Experiences of the Justice System, 2009

This survey investigates citizens’ experience of legal wrongs in Bangladesh, and how both formal and informal justice systems are perceived and utilized to resolve them.

Questionnaire | Dataset


Judicial Encuesta Nacional de Necesidades Jurídicas, 2013

This survey of legal needs in Colombia assesses the status of access to justice in urban Colombia and identifies obstacles that prevent citizens from accessing justice systems and resolving disputes.

Spanish: Report | Instrument | Dataset

English: Forthcoming


Citizens' Opinions of Corruption, the Judicial System and the Quality of Government Services, 2009

The survey focuses on corruption in public services. The survey also addresses citizens' opinions of the Egyptian judicial system, trust in the system, use of the judicial system, and impediments to use.



Impact Evaluation of the Mediation and Community Legal Empowerment, 2009

This baseline survey examines knowledge and exercise of rights, dispute resolution, reports and resolution of corruption, investment and household consumption. The survey was conducted in two provinces, Aceh and Maluku.

Interview Manual | Dataset 


Beating the Odds – Sustaining Inclusion in Mozambique’s Growing Economy, 2008

This assessment draws on a combination of tools to provide information on the systems of rights and justice available to the poor, especially access to legal information and the use of formal and customal institutions in dispute resolution.

Report Part I |  Report Part II | Instrument 



Governance, Justice, Law and Order Sector Reform – National Integrated Household Baseline Survey, 2006

This survey, conducted from a nationally representative sample, provides data on  governance, human rights, access to justice, safety and security across Kenya.

Report  | Instrument | Dataset  


Trust, Authority, and Decision Making: Findings from the Extended Timor-Leste Survey of Living Standards, 2010

This survey examined perspectives of trust, authority, and responsibility for decision making in Timor-Leste, through a justice module included in an extension of the 2007 Timor-Leste Survey of Living Standards. Conducted across Timor-Leste’s 13 disctricts, the survey topics includes: access to information and decision making, opinions and knowledge of the law, trust in local institutions, and dispute resolution.

Report | Instrument | Dataset 

Papua New Guinea

Household Income and Expenditure Survey (HIES), 2009

This household survey included two survey modules on disputes and personal security. The survey was administered in all provinces of Papua New Guinea to a nationally and regionally representative sample of over 4,000 households. In addition to the data on disputes and personal security, the survey collected comprehensive data about the socio-economic status of households.

Report | Personal Questionnaire | Household Questionnaire 

User Surveys
Armenia | Kyrgyzstan
 | Macedonia 


Judicial Reform Project Public Perception Survey, 2009

This survey, conducted in all regions of Armenia, provides information on users' satisfaction with the operation of the courts, the availability of information on legal rights, the speed of processing civil cases and average times spent enforcing judicial decisions.

Report | Questionnaire | Dataset 


Judicial System Diagnostic: Measuring Progress and Identifying Needs, 2010

This survey captures the opinions of 500 users commercial courts in Bishkek and all seven regional authorities, including on efficiency (fairness, affordability, ability to enforce decisions), transparency, integrity, and professionalism.

Report | Questionnaire | Dataset 


Evaluation of the Judicial System, 2011

This survey, conducted in a sample of 11 courts all over Macedonia, is an assessment of the general public’s and experts’ perceptions about the performance of the judicial system in terms of efficiency (fairness, affordability, ability to enforce decisions, transparency, integrity, and professionalism), as well as the status of a judicial reform process.

Instrument | Dataset  


Useful Link

The Virtual Statistical System (VSS) is an online resource on official statistics. Including an justice sector statistics, the VSS provides in-depth information on the operation of effective statistical systems/organizations and the knowledge prerequisites of official statisticians. The VSS also provides a knowledge exchange for users of statistics as well as access to multiple eLearning modules.


Last updated: 2015-01-09

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