Bottom-up Approaches to Civil Service Reform

Techniques and approaches

• Citizen report cards

  1. Filipino Citizen Report Cards on Pro-Poor Services
  

  a. Summary of Findings
  b. Chapter 1 - Introduction
  c. Chapter 7 - Caring for the Poor Program
  d. Chapter 8 - Institutionalization of the Report Card

  2. Case Study on Report Cards on Public Services in Bangalore
  

  a. Presentation by Dr. Samuel Paul
  b. Sample of Bangalore Citizen Report Cards
  c. Steps Involved in Creating a Report Card

  3. Bangladesh: Governance Score Cards

  4. People’s Voice Project, International Centre for Policy Studies, Ukraine

• Community Expenditure Tracking

  1. Do Budgets Really Matter? Evidence from public spending on Education and Health in Uganda (Emmanuel Ablo and Ritva Reinikka)

  2. Case Study on Uganda's Public Expenditure Tracking Surveys

  3. Steps involved in creating an expenditure tracking survey

• Participatory Budgeting

  1. Case Study on Participatory Budget Formulation in Porto Alegre

  2. Participation, democratizing practices and the formation of a modern polity - the case of participatory budgeting in Porto Alegre, Brazil (1989-1998). By Zander Navarro, Federal University of Rio Grande do Sul, Brazil (1998). (also available in Spanish)

  3. Presentation by Zander Navarro on participatory budgeting in Porto Alegre

  4. "Budgets as if People Mattered: Democratizing Macroeconomic Policies." UNDP Conference Series Paper by Nilufer Cagatay, Mumtaz Keklik, Radhika Lal and James Lang (2000).

• Budget Analysis and Demystification

  1. Case Study on Pro-Poor Budget Analysis in Gujarat

  2. Presentation by Warren Krafchik on IDASA's Budget Information Service

  3. Case Study on the South Africa Women's Budget Initiative

Many of these links are drawn from The World Bank's Participation website. See particularly the Learning materials from Workshop on, "Accountability of Public Institutions to the Poor: Participatory Approaches to Public Expenditure Management" held May 21, 2001 in Washington, D.C.