This entails citizen groups or communities monitoring and evaluating the implementation and performance of public services or projects, according to indicators they themselves have selected. Performance monitoring also involves elements of public advocacy.
The Approach
This is achieved through the use of participatory monitoring and evaluation tools (e.g. community scorecards) and, at a more macro-level, though the use of public opinion surveys, citizens' juries or citizens' report cards. The findings of participatory monitoring and evaluation exercises are presented at interface meetings (where users and service providers come together to discuss the evidence and seek solutions) or, as in the case of citizen report cards, are publicly disseminated and presented to government officials to demand accountability and lobby for change.
Successful examples of this approach:
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