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Knowledge Services for the Poor

citizens learning computer 110x181Upgrading in slums and low-income neighborhoods is effective when the communities themselves are central to, and instrumental in, the process. To participate fully and make informed decisions on what will be done to improve their neighborhood, communities need good information and useful knowledge. Upgrading, particularly when done to scale, is about mobilizing the energies of residents. Giving and getting information to and from a community needs facilitation. The population involved in upgrading and their supporting program staff, intermediary NGOs etc., need to understand the difficulties and the opportunities of upgrading. Information technology, when appropriately applied, can help. It can link the population to other communities that have been upgraded, networks can be created. Information technology can help visualize options, it can record and forecast changes, possibilities, trade-offs, etc.


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