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WBI Governance Team

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Randi Susan Ryterman
Director, Innovation and Change Management, World Bank Institute

Randi Ryterman, a US national, joined the World Bank in 1992.  She is currently WBI’s Director for Innovation & Change Management.  Prior to joining WBI, she managed the Public Sector Governance Anchor in the Poverty Reduction and Economic Management Network, and led the Stolen Assets Recovery (StAR) Initiative, which is jointly implemented by the Bank and the United Nations Office for Drugs and Crimes.  Ms. Ryterman previously worked in the Bank’s Europe and Central Asia Department and the Development Economics Research Group, where she conducted research and helped countries to implement institutional reforms to combat corruption and improve the delivery of public services.


Prior to joining the Bank, Ms. Ryterman worked as an Assistant Professor of Economics at the University of Pennsylvania, where she taught Comparative Economic Systems and International Trade.  She has also worked in the private sector, on issues related to the regulation of the oil and gas industry.


Ms. Ryterman has a Ph.D in Economics from the University of Maryland.  She has written widely on governance, anticorruption, and institutions in transition countries.  She received the Ed A. Hewett Prize for an Outstanding Contribution to the Studies of the Political Economy of the Soviet Union and East Central Europe and their Successor States.



Alexandra Roncal
Office Manager, Innovation and Change Management

Provided support to the Sector Manager of the Finance and Private Sector Development grou. Recently joined the WBIGP group working with the new Director for Innovation and Change Management.

Governance Diagnostic Team


Mark Nelson
Team Leader, Team Leader for Governance Diagnostics

Mark  Nelson is the team leader for governance diagnostics at WBI. Mark also works on capacity development issues, on the role of the media in development, access to information and transparency, and advises country teams on how to incorporate these issues into overall development strategies.

From 1985 through 1996, Mark was European diplomatic correspondent for the Wall Street Journal, based in Brussels, Berlin and Paris. He covered the negotiations leading to the Maastricht Treaty, the fall of the Berlin Wall, the collapse of the Soviet Union and the war in Bosnia. From 1992 to 1993 on leave from the Wall Street Journal, he was a senior associate at the Carnegie Endowment for International Peace in Washington, where he co-directed a major study on U.S.-European relations and wrote extensively on the Bosnian war and other subjects for newspapers and scholarly journals.



Kreszentia (Tia) Duer
New Business Development Leader

Co-authored (TM) Broadcasting, Voice and Accountability: A Public Interest Approach to Policy, Law and Regulation (2008); co-edited Education and Social Cohesion (2006); author and TM, Culture and Sustainable Development (2001). Editorial Board, Policy Sciences.

New Business Development Leader:  Civic Engagement, Empowerment, and Respect for Diversity  Program (WBI, R&D program financed 3 years by EXC): - piloting voice and community media development; social cohesion through education (with HDN); pro-poor cultural industries (with PRMTR); legal empowerment of the poor and civic engagement (with LEGLR)

New Business Development Leader: Culture and Sustainable Development Program (SPVP, SDV)

Division Chief, Environment and Urban Development (Mexico & Central America)

Division Chief, Environment and Rural Poverty (Brazil, Peru, Venezuela)

Principal Operations Officer, LCRVP; Portfolio manager, economist, ops. officer in LAC & Africa agriculture, HD divisions, and Indonesia division.

Compton Faculty Fellow, Princeton; J.D. Yale; A.B. Vassar



Daniel Kaufmann
Adviser, WBI Global Governance

Until November 2008, Director, Global Governance, WBI.  Regarded as a leading expert, researcher, and adviser to countries on governance and development, Mr. Kaufmann, with his team at the World Bank, has pioneered new approaches to analyze country governance as well as survey methodologies and indicators for good governance and anti-corruption programs around the world.  He headed the work on Global Governance and Anti-Corruption, and previously held positions at the World Bank which included managing a team on Finance, Regulation and Governance, heading capacity building for Latin America, and also serving as Lead Economist both in economies in transition as well as in the Bank's research department.

In the early nineties, he was the first Chief of Mission of the World Bank to Ukraine, and then he was a Visiting Scholar at Harvard University prior to resuming his carreer at the World Bank. His research on economic development, governance, the unofficial economy, macro-economics, investment, corruption, privatization, and urban and labor economics has been published in leading journals.  Mr. Kaufmann is also frequent keynote speaker on governance and development issues in major fora; he is a guest expert in major media programs, and his work is frequently featured in international media and policy circles.

In late 2008, Mr. Kaufmann is joining the Brookings Institution.  A Chilean national, Daniel Kaufmann received his M.A. and Ph.D. in Economics at Harvard, and a B.A. in Economics and Statistics from the Hebrew University of Jerusalem.


Massimo Mastruzzi
Economist, Governance Team

Massimo Mastruzzi joined the World Bank Institute in 2000 and joined Global Programs in 2002. While at the World Bank, Mr. Mastruzzi's work has focused on statistical and econometric analysis, with particular interest on issues related to governance and corruption. Recent publications include "Governance Matters VII: Governance Indicators for 1996-2007" with Daniel Kaufmann and Aart Kraay (2008).  He is currently working on governance and anticorruption technical assistance projects in Latin America region. He received a Master in Economics and a Master in European Studies from Georgetown University.



Edouard Al-Dahdah
Economist, Governance Team

Edouard Al-Dahdah has been working at the World Bank since 2001, first in the Middle East and North Africa Vice-Presidency, then at the World Bank Institute starting in 2004. He is one of the core authors of the award-winning World Bank report on "Better Governance for Development in the Middle East and North Africa: Enhancing Inclusiveness and Accountability", published in 2003, and is currently working on producing a companion volume. Edouard is currently working on governance and anticorruption technical assistance projects in Kuwait, Yemen, Algeria and Morocco. His fields of expertise include the political economy of institutional reforms and quantitative economic history.

A Lebanese national, he did his graduate work at the University of Chicago and Georgetown University, and his undergraduate work at the American University of Beirut.



Diane Billups
Program Assistant, Governance Team

Diane Billups coordinates the preparation, organization and follow-up to the different activities of the team and oversees the maintanence of the governance and anti-corruption website. She joined the Bank in 1993. Diane Billups is from Puerto Rico and holds a B.A. in Communications from the University of Puerto Rico.



Susana Carrillo
Senior Governance Specialist, Governance Team

Susana Carrillo has been working for a number of years in the development field. Prior to joining the World Bank, she worked with the United Nations Development Program (UNDP) as Chief of Program on poverty and governance issues in The Gambia with overall responsibility for West Africa; in Guatemala as a Chief of Program on governance and human rights issues and as a Strategic Operations Specialist in UNDP HQ. She joined the WBI Global Governance Program in 2004 and works providing technical assistance on governance and anti-corruption issues in Africa. Her work includes frontier areas in the governance agenda , such as accountability and oversight and political economy of reform.

Susana obtained a Global Executive Masters from The Fletcher School of Law and Diplomacy, Tufts University; a Masters in Development Studies from the University of Geneva and has post graduate studies in Economics from Birmingham University. She is a Peruvian national and resident of Brazil.

Work has focused on governance diagnostics, action planning for governance and AC reform, sector diagnostics, capacity development and south-south knowledge sharing ( LAC-Africa).

Particular interests: political economy of reform, demand side of governance and multi-stakeholder engagement.




Boris Weber
Consultant, Governance Team


Boris works on GAC diagnostics with a focus on multi-stakeholders engagement.  Previous governance assignments include WBI’s capacity development division and the OECD-directorate for public governance, which allowed him to work on a broad range of issues from citizen’s participation to public sector management and to author studies on the political/administrative interface, the legislature’s role in accountability and on the democratic deficit of the European Union.   For many years, he was an investigative reporter for leading print and broadcasting media and his uncovering of the misuse of public money in several European institutions stimulated a broad public debate that led to governance reforms and new ethic codes and earned him a well respected journalistic award in Germany. For over eight years he has been Chief Editor in Charge of Germany’s most watched weekly current affairs program on national TV (similar to “60-minutes”).   Boris is an Ancien Elève of the Ecole Nationale d’Administration (ENA) and earned Master’s degrees in governance and law.



Marieta Fall

Consultant, Governance Team

Mariéta Fall joined WBI Governance team in 2007. She has been working on a number of projects associated with the implementation of the governance program in francophone Africa and Haiti with a focus on the governance diagnostics. That work includes statistical and verbal analysis for the diagnostics, policy research and analysis, and support to follow-up governance programs including capacity development initiatives for government and civil society stakeholders. Mariéta completed a Masters in International Relations at the Fletcher School of Law and Diplomacy, Tufts University where her fields of studies were Development Economics and the Global Political Economy. She also holds a certificate in International Development with a focus on political and social change and a B.A. in International Relations from Grinnell College, IA. Mariéta grew up in Dakar, Senegal and has a particular interest in the political economy of policy reform and the nexus between governance and poverty reduction especially in Africa.



Alfredo Gonzalez Briseno

Junior Professional Associate, Governance Team


Alfredo has worked at the World Bank since 2008. He has done research on several governance related topics such as growth, technology, the financial crisis, among many others; and has worked on governance diagnostic projects, most recently in co-authoring a concept note and proposal for the use of mobile technology for citizen report cards (m-CRCs). He also provides support for the administration of the Governance Matters blog team and is also a guest blogger. A Mexican national, Alfredo has a BS in Industrial Engineering from Universidad Panamericana, and a Masters of Public Policy from Georgetown University.




Hala Hanna

Junior Professional Associate, Governance Team


Hala completed a Masters in International Development with a concentration in Development Economics at American University. A Lebanese national, she has a BA in Economics from the American University of Beirut.

She is currently working with WBI's governance data and diagnostics teams as a Junior Professional Associate, focusing on data collection and analysis, quality assurance and the writing and editing of written reports and web-based documents.




Ajay Narasimhan

Consultant, Governance Team


Ajay has played the role of coordinator and organizer of a wide variety of knowledge management and knowledge generating efforts. He has authored Capacity Development Briefs on South-South Learning, Technology in Development, and acted as assistant editor for the publication series. He researched and contributed to the 2005 report of the World Bank Task Force on Capacity Development in Africa.

Ajay manages the content for the Capacity Development Resource Center web portal and responds to clients' demands on key topics. An engineer by training, Ajay is currently working towards a Ph.D. in Political Science from Claremont Graduate University. He also holds Masters degrees in International Development and Artificial Intelligence from Georgetown University and the University of Southern California.



Craig Hammer

Consultant, Governance Team


Work has focused on key legal and regulatory reforms in the media sector, to promote good governance and accountability on the national and local levels. Recent publications include the Literature Review in "Broadcasting, Voice and Accountability: A Public Interest Approach to Policy, Law and Regulation" (2008), and a chapter in "Broadening the Boundaries of Communication: A Development Communication Sourcebook" with Loty Salazar (2008).



Leadership Team


Moira Hart-Poliquin

Senior Operations Officer and Team Leader, Leadership Team


Moira came to WBI after a long career in UNICEF, including field postings responsible for planning and delivery of health and education reconstruction services in Uganda, Cambodia, Lebanon and Egypt. She also held positions in multilateral donor coordination and resource mobilization in Geneva, New York, and at the multilateral branch of CIDA.

At WBI, Moira has led a team focusing on developing and managing financial and content partnerships between donors and WBI, served as a Senior Regional Operations Officer with focus on the design and implementation of country capacity development strategies in support of nationally identified goals and priorities, and served as the regional coordinator for the MENA region (in RCET). She is currently – as part of WBIGP - leading a team focusing on the design and delivery of capacity support to leadership teams. Much of her work has related to fragile and post-conflict states, including Burundi, Central African Republic, Lao PDR, and Sudan.



Cia Sjetnan

Program Officer, Leadership Team


Cia joined the Bank and WBI in 2003 after a number of years in the private sector (analysis and consulting to different sectors). Her work at WBI has focused on the design and implementation of public sector reform initiatives and strategic capacity development programs in diverse country contexts, including fragile and conflict-affected states, with a particular focus on targeted capacity support to leadership teams. She has undertaken work in Burundi, Central African Republic, Chad, Liberia, Madagascar, and Morocco.

Recent publications include: “A Leadership Approach to Achieving Change in the Public Sector: The Case of Madagascar”, WBI Working Papers, 2007. Co-authored with G. Heidenhof and S. Teggemann and "Leadership for Development Results, Country Case Studies, The World Bank, 2007. Contributing author.

Cia has a management degree from the University of Bath, UK, and graduate degrees in international politics from SAIS/Johns Hopkins and SOAS/University of London.



Carole Evangelista

Program Assistant, Leadership Team


Carole has worked as course administrator, SAP transaction processor, executive assistant to a program director, office administrator, leave and attendance coordinator, and time recording coordinator.  Work assignments include:  Secretary (Eastern Africa Region) , Staff Assistant (Finance and Resource Mobilization Depts.), Administrative Secretary (External Affairs, Planning and Budgeting Department, and Controllers), and Program Assistant (ISG, OCS, and WBI).



Alison Wescott

Consultant, Leadership Team


Ms. Alison Wescott joined WBI’s Leadership and Governance Team in November 2007 as the consulting editor for a compilation of case studies authored by practitioners published in Leadership for Development Results, Country Case Studies from the Leadership and Change Forum, Marseilles, France.   Since December 2007 she has served as results specialist and lead researcher responsible for coordinating the Global Leadership Initiative (GLI) Research Project. The GLI research project is a multi-donor effort supported by the Bank, DfID, CIDA, UNDP and the French Government to document how leadership capacity support has made a difference to good governance and achieving development outcomes.    Prior to joining WBI Ms. Wescott was a consultant to the World Bank’s Operations Policy and Country Services, Results Secretariat (OPCRX).


Ms. Wescott is a program management/strategic planning specialist with over twenty years of experience in international development with multi-lateral agencies including the Asian Development Bank (ADB) and the United Nations, where she held various roles as team leader and coordinator introducing results-based management initiatives, implementing policy change at all levels of government, and adapting management consulting techniques to the needs of organizations engaged in development. At ADB she was responsible for designing and launching the first external Community of Practice on Managing for Development Results (MfDR) in Asia and the Pacific, to enhance demand- driven capacity development for MfDR. She facilitated a partnership between ADB and the Lee Kuan Yew School of Public Policy in support of the COP-MfDR.    Ms. Wescott has provided research and analysis across multiple sectors, working across a range of countries, stakeholder and capacity settings, including: the Philippines, Fiji, Nepal, Kenya, Sudan, Ethiopia, Zambia, Switzerland, Italy and UK.  She has spent fourteen years living and working in developing countries.   


Ms Wescott began her consulting career with the Monitor Company.   In addition to case team responsibilities, she worked closely with Harvard University faculty on the development of case studies, teaching notes, and management development programs on topics of policy formulation, competitive advantage and corporate strategy.  Ms. Wescott holds a BA from Colgate University and MA from Columbia University’s School of International and Public Affairs.



Annie Seys

Consultant, Leadership Team


International professional training and conference planner with almost 30 years of experience in managing the promotion and marketing of WBI training and other events; the selection and admission of event participants; and the administration and logistics of WBI events:   courses, seminars, workshops, study tours, conferences. Experience includes efficient management of a large team of training event administration professionals, experts in the marketing, participant admission and logistics of training events planned world-wide but mostly in developing countries.  It also includes planning professional workshops to strengthen the organizational skills of staff from training institutions overseas.


As of late, new knowledge gained in assisting in the development and implementation of leadership services in African countries (Burundi), and in the support of a research study on global leadership services.



Kay Winning

Consultant, Leadership Team


Kay has focused upon leadership development country work in Burundi and Morocco as a member of the leadership team since March 2008. She has supported the implementation of Rapid Results Initiatives which have produced tangible development outcomes in these countries.


Trained as a commercial litigator specializing in methods of alternative dispute resolution, including arbitration, she holds an LLB in European Law from Strathclyde University, Scotland, a Diploma in Legal Practice from the Glasgow Graduate School of Law, Scotland, and an M.A. degree from the School of Advanced International Studies (SAIS), Johns Hopkins University, Washington D.C.



Utpal Raj Miszra

Consultant, Leadership Team


Utpal has been involved with the Leadership Team since January 2008. His work to date has focused mainly on the Global Leadership Initiative (GLI) Research Project. He conducted research and wrote over 20 case studies for the first Phase of GLI and also was the main support for the day to day management of the project. He is presently involved with the second phase of GLI and is supporting ongoing researches in several countries.

He is also working on the new Leadership website (under construction) and contributed to the Leadership Video Library.

He has over five years of research, media and journalism experience. He has worked as a journalist, television producer, researcher, documentary film maker and media consultant. Utpal holds a Masters in English and another Masters Degree in International Relations and Economics from School of Advanced International Studies (SAIS), Johns Hopkins University, Washington D.C.



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