Range of Offerings

The KMOC Program offers a range of products and services which vary in the intensity of time required by WBI staff and consultants. World Bank client and partner organizations can choose a level of engagement which fits with their unique needs.

1. Self-help. In order to provide potential clients with free and easy access to the World Bank’s experience in implementing KM, short notes, articles and toolkits have been made available on the web - please visit the Resources page.

Toolkits – lessons from a few of the Bank’s most prominent KM activities have been systematically structured into Toolkits to allow others to learn from this experience: Thematic Groups Toolkit (also known as communities of practice), Advisory Services Toolkit (also known as Help Desks) and E-Discussion Toolkit.

Publications and issue notes - In addition to the material currently available on the website, recent publications have appeared in the new Knowledge Management for Development Journaland in WBI’s Capacity Development Briefsseries.

2. Informal Advice – for organizations that are interested in delving deeper into the “tacit” knowledge of the World Bank, the KMOC team can deliver presentations at conferences and workshops, meet with key stakeholders in client organizations, or host site visits to the World Bank. Organizations that have benefited from such interactions include World Health Organization, Bank of Malaysia, Southern African Development Bank, CARE International and British Council, among others.

3. Formal Learning Activities – Customized knowledge management learning events can be organized for individual organizations. The length of the course varies depending on whether the organization(s) would like to raise participant awareness of key KM issues (i.e. 2 days) or go further into concrete action planning (i.e. 5 days).

• 2-day course example: Brazil Workshop on Knowledge Management, November 3-4, 2005, Recife, Brazil. Delivered jointly with the Brazilian Society of Knowledge Management (SBGC), this two day workshop for 25 participants from the public, private and nonprofit sectors.  
• 5-day course example: Knowledge Management for Development Effectiveness: A Course for Islamic Development Bank Knowledge Coordinators, December 3 – 7, 2005, Jeddah, Saudi Arabia. This course was delivered in support of IsDB’s recently adopted Knowledge Management Framework.

We also offer the Core Course in Knowledge Management for Organizational Capacity - a one-week, fee-based course aimed at individuals from developing country institutions who have only limited understanding of KM issues. The KM courses can be modified for the “Train-the-Trainers” format to include guidance on the re-delivery of the course by partner organizations.

Finally, the team can deliver a range of customized 2-3 hour Thematic KM Clinics to respond to more specific, or even advanced, KM interests. These could be delivered via videoconference or face-to-face events. Clinic topics could include: Community of Practice facilitation; Advisory Service management, best practice selection, packaging and distribution, etc.

4. Technical Assistance – In cases where an organization would like a more in-depth analysis of their KM capabilities and direct assistance in meeting their needs, a formal agreement for the provision of technical assistance by WBI would be put into place. WBI has already begun piloting a diagnostic tool called the “Organizational Knowledge Assessment” (OKA ) to identify organizational strengths and weaknesses and to benchmark organizations against each other for comparison. While the OKA only provides a cursory analysis based on an online, self-assessment tool, WBI would augment this analysis with an interpretation of the results and specific recommendations for addressing strategic areas.

The following diagram shows the three main areas and subcategories within the OKA assessment.