Public management reforms constitute a core instrument in making governments more efficient and effective in serving societies needs. A number of approaches for public management administration have evolved over the past decades. The policy reform debate encompasses the policy-making process, the policy content, and the instrumental tools and methods that facilitate the implementation of the policy. Particular innovations and practices, in one or more of these dimensions, have been successful in improving the efficiency, accountability, and responsiveness in public service delivery. This module highlights alternative approaches and arrangements in public management, elaborating on lessons from international practices in implementing in incentive framework and institutional capability to improving performance in service provision at different levels of government. It encompasses both the organizational and operational structure of the public sector apparatus and the underpinnings of technology-based public administration within the framework of e−governance.
Program Objectives Develop a core course in Public Management Administration and E-Government based on the current state of knowledge and the international experience. Train policymakers, civil servants, and frontline service providers in Public Management Administration for good governance. Serve as an assistance resource and catalyst for the design and implementation of management administration and e-government reforms.
Course Contents Public Management Policy-making Process Methods of analysis, argumentation, and management of public management policy Problem diagnosis, policy importing, and benchmarking
Institutional Arrangements for Horizontal Accountability Separation of purchaser provider Tendering mechanisms Inter-agency contractual relationships Agency autonomization/executive agencies Methods of agency performance measurement Systems of horizontal accountability in policy planning and service provision (to equivalent and higher levels of the government hierarchy)
Institutional Arrangements for Vertical Accountability Electoral systems and political contestability Systems of vertical accountability (to citizenry) in planning and service provision Actor-centered planning and management
Civil Service Management and Labor Relations Recruitment and contractual arrangements Personnel management and career public service Administrative processes and bureaucratic organization Building institutional capability and technical capacity Methods of individual performance measurement
e-Governance Development of e-readiness indicators Roadmaps for e-government implementation and sequencing of e-governance capacity implementation Design issues in capturing potential for governance improvements Pilot project design and management Planning and management of e-government programs Management of electronic information and record exchange E-procurement systems Privacy safeguards and security risks Methods of system evaluation and control
Approaches to the Process of Public Management Reform Coordination and integration of the reform approach Cultural, institutional and political legitimization Process of adaptation and implementation evaluation
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