Contact UsHelp/FAQIndexSearch 

Home About Countries Data Evaluation Learning News Projects Publications Research Topics
Search   
Home > Dev Topics > Poverty & Social Impact Analysis > Tools and Methods > Monitoring and Evaluation > Quantitative service delivery surveys (QSDS)

PSIA in the World Bank
Approach
Reforms
Tools and Methods
Stakeholder analysis
Institutional analysis
Impact analysis: social tools
Impact analysis: direct impact analysis
Impact analysis: behavioral models
Impact analysis: Partial equilibrium models
Impact analysis: General equilibrium models
Impact analysis: Tools linking microeconomic distribution or behavior to macroeconomic frameworks or models
Assessing Risks
Monitoring and evaluation
Country Experience
Related PSIA Work
Resources
Training Activities and Materials
About Us
Site Resources
Ask Us
Search PSIA Document Library
Print-Friendly Page
Adobe PDF Reader
Email this Page

Tools for monitoring and evaluation
Public expenditure tracking surveys (PETS)
Quantitative service delivery surveys (QSDS)
Citizen Report Card
Community Score Card
Participatory public expenditure reviews

SUMMARY SHEET: QSDS
English [PDF 28Kb]
French [PDF 29Kb]
Russian [PDF 50Kb]
Spanish [PDF 30Kb]

Quantitative service delivery surveys (QSDS)

QSDS go beyond the PETS focus of tracking funds. It examines the efficacy of spending, as well as incentives oversight, and the relationship between those who contract for a service and those who deliver it (for example, the relationship between parents and school administrators). In QSDS the facility or service provider is typically the main unit of observation, just as the household is the unit of observation in household surveys.

QSDS can be applied to government and private (for-profit and not-for-profit) service providers. In each case, data are collected both through interviews with managers and staff and from the service provider’s records. In some cases, beneficiaries are also surveyed. Triangulating the data collection allows cross-validation of information. However, such information collection is time-consuming.

More information on QSDS:


'Explaining the leakage of public funds,' Reinikka and Svensson
'Survey Tools for Assessing Public Service Delivery,' Dehn, Reinilla and Svensson (2003), from Toolkit for Evaluating the Poverty and Distributional Impact of Economic Policies
'Survey tools for assessing service delivery,' Dehn and Reinikka
Order or view: 'Ghost doctors - absenteeism in Bangladeshi health facilities,' Chaudhury and Hammer (2003)
Tools available for PETS and QSDS and their applications from the World Bank's Public Service's Research website
Contact Us | Help/FAQ | Index | Search | WB Home
© 2004 The World Bank Group, All Rights Reserved. Terms and Conditions. Privacy Policy.