Improving public sector performance and governance is a key pillar in the World Bank's engagement strategy for the MNA region. Public governance is one of the mechanisms through which the values of development are secured for the people. These values include equality of treatment, freedom to choose, and opportunities to participate in the process. Good governance recognizes the integrity, rights, and needs of everyone within the state.
To help in the difficult process of improving governance, Better Governance for Development in the Middle East and North Africa proposes two universal criteria that might be used in defining a program to enhance governance: inclusiveness and accountability.